DWP Spends £265 Million on Basic Digital Call Centre Services

The DWP has awarded a multi-million pound contract for a new “digital platform” to support its massive call centre. The main part of which is based around introducing internet calling…

UK DOGE’s The Waste Files has discovered that DWP officials will once the five-year contract (with two one-year extension options) is complete be able to call over the internet, record calls, and transcript them.[…] Read the rest